Privacy Policy

REFIAL® - Refractory Insulation Solutions

Privacy statement – Refial®

This page was last modified on 28/01/2020.

We know that you put your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we want you to know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. That way, you will understand exactly how we work.

This privacy policy applies to the services of REFIAL BV. You should be aware that REFIAL BV is not responsible for the privacy policy of other sites and sources. By using this website, you indicate that you accept the privacy policy.

REFIAL BV respects the privacy of all users of its site and ensures that the personal information that you provide to us is treated with confidentiality.

REFIAL BV processes personal data in accordance with this privacy statement. If you have any questions, comments or would like more information concerning our privacy policy, please contact the undersigned [at Thomas Lemmens and Andreas Lemmens (Dept. REFIAL)] on [,].

Processing purposes

REFIAL BV collects and processes the personal data of suppliers, prospects and customers, for customer and order management (including customer administration, tracking orders/deliveries, billing, monitoring solvency, profiling and sending marketing and personalised advertising.

When you sign up for one of our services, we will ask you to provide us with personal details. Such details will be used in order to for us to provide the service. The details will be stored on REFIAL BV‘s own secured servers, or those of a third party. We will not combine such details with other personal information that we have.

We do not collect or use information for any purposes other than those described in this privacy policy, unless we have obtained your prior consent.

Transfer to third parties

The information will not be shared with third parties. Personal data of the suppliers, prospects and customers will only be shared with employees and partners of REFIAL BV.

REFIAL BV guarantees that these recipients shall take the necessary technical and organisational measures to protect the personal data. Our employees are obligated to respect the confidentiality of your information.


When you send us an email or other messages, it is possible that we will save such messages. Sometimes, we may ask you for personal details that are relevant for the situation in question. This enables us to process your questions and respond to your requests. The data is stored on secure servers of REFIAL BV or that of a third party. We will not combine such details with other personal information that we have.


This privacy statement is tailored to the use and capabilities of this site. Any updates and/or changes to this site can lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices for personal details

We offer all visitors the option of reviewing, changing or deleting all personal information that is provided to us at that time.

Updating/unsubscribing for the newsletter

At the bottom of every email, you will find the option of updating your details or unsubscribing.

Updating/unsubscribing for communication

If you want to update your details or remove yourself from our files, please contact us. See above.

Retention period

The personal data processed for client management will be retained for the period necessary for it to meet the legal requirements. (including in the field of accounting).


The client is entitled to file a complaint with the Privacy Commission for the Protection of Personal Privacy: Drukpersstraat 35, 1000 Brussels –